At Bling Baigs, we strive to provide you with the highest quality jewelry and outstanding customer service. If, for any reason, you are not entirely satisfied with your purchase, please review our comprehensive Exchange & Refund Policy.
15-Day Return Window
We offer a strict 15-day return window from the date of purchase. If 15 days have passed since your purchase, we, unfortunately, cannot offer you an exchange or refund.
Eligibility for Exchange or Refund
To be eligible for an exchange or refund, the following conditions must be met:
- Original Condition: The item must be in its original, unworn, and unused condition, with all tags and packaging intact.
- Proof of Purchase: You must provide a valid proof of purchase, such as a receipt, order confirmation, or purchase record from our website.
- Quality Inspection: Our team will inspect the returned item to ensure it meets the eligibility criteria. We reserve the right to refuse an exchange or refund if the item is not in its original condition.
Excluded Items
Certain items are non-returnable and non-refundable. These include:
- Earrings: Due to hygiene reasons, we cannot accept returns or exchanges on earrings unless they are defective or damaged upon receipt.
- Clearance or Final Sale Items: Items marked as clearance or final sale are not eligible for return, exchange, or refund.
- Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.
Refund Process
If you are eligible for a refund, the following steps will be taken:
- Email Notification: You will receive an email notification regarding the receipt of your return.
- Review and Approval: Our team will review the returned item for eligibility. We will notify you of the approval or rejection of your refund.
- Refund Application: If your refund is approved, it will be applied to your original method of payment. Please allow a reasonable time for the refund to appear in your account.
Exchange Process
If you are eligible for an exchange, please follow these steps:
- Contact Us: Reach out to our customer support team at [contact@blingbaigs.com] to initiate the exchange process.
- Instructions and Assistance: Our team will provide you with further instructions and assist you in the exchange process.
Shipping Costs
Shipping costs for the return or exchange of items are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. The cost of shipping for exchanges may vary depending on your location and the item’s weight.
Contact Us
If you have any questions or concerns about our Exchange & Refund Policy, please do not hesitate to reach out to us at:
- Email: contact@blingbaigs.com
Please note that this policy is subject to change, and the most recent version will always be available on our website.